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Our Difference

Ready to experience the kind of service and quality that comes from leading industry experience? Let us show you the AmericanChecked difference.

Let’s Talk!

Expert Customer Service

Our commitment to your satisfaction is our utmost priority. Our goal is to make you happy every time you work with us. That’s why at AmericanChecked, you will talk to a live person Monday-Friday, 7 a.m. – 7 p.m. CST. Each of our team members is FCRA certified and fully trained to handle all questions or concerns. We are industry experts who care about serving you, and it shows in our 98.1% customer satisfaction rate. In fact, our customer service team is rated as superior by our customers.

BEST-IN-CLASS PRODUCTS

When it comes to screening products you can trust, experience matters. As a pioneering leader who helped shape the industry, AmericanChecked offers a complete array of leading screening products. We also have the processes in place to continuously innovate to bring you outstanding value and details. Our friendly, expert Screening Advisors are here to advise you about the best screening products for your particular needs.

TAILORED SOLUTIONS

AmericanChecked tailors our products, processes and people to our individual clients’ needs. From on-boarding to product selection, training and compliance, AmericanChecked’s dedicated team is here for you every step of the way.

CUTTING-EDGE TECHNOLOGY

AmericanChecked’s friendly technology makes getting what you need convenient and easy. Our technology solutions include an easy online ordering platform, Applicant Direct, robust ATS, HRIS and Enterprise Platform integration offerings.

QUALITY AND ACCURACY

AmericanChecked is a leader you can count on for accurate, comprehensive and quality information. From our knowledgeable experts and infrastructure, to our technology, proven processes and integrity – quality assurance is built in to all we do.

Let's Talk.

Need answers? We're here for you with prompt, helpful service you can depend on.

Contact Us

PHONE: (800) 975-9876
FAX: (918) 512-4635
EMAIL: info@americanchecked.com

Customer Service

EMAIL: helpdesk@americanchecked.com
HOURS: Monday – Friday:
8 a.m. – 5 p.m. CST

Consumer Corner

Request a Copy of Report

File a Dispute

Billing & Payments

Standard mailing (preferred):
Dallas Regional Lockbox
AmericanChecked
DEPT 0208
PO BOX 120208
DALLAS TX  75312-0208

Overnight payments:
Dallas Regional Lockbox
AmericanChecked
890208
1501 North Plano Road, Ste 100
RICHARDSON TX  75081
remittance@americanchecked.com

 

 

Our Commitment

We are truly committed to those we serve. We listen and respond with passion and dedication to excellence. Keeping promises, delivering timely, accurate reports and providing immediate, over-the-top customer support is our promise to each and every customer. At the end of the day, it truly is about people.

Accredited CRA

AmericanChecked is proud to be accredited by the Professional Background Screening Association (PBSA), a mark of excellence earned by only the top background screening companies that adhere to PBSA’s stringent guidelines.

100% FCRA Certified

The Professional Background Screening Association’s Fair Credit Reporting Act (FCRA) Certification Program provides the standard for knowledge and compliance in the background screening industry. Every single person at AmericanChecked is FCRA certified to provide you with the highest level of confidence and professionalism.

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AmericanChecked is a Nationally Accredited Background Screening Company